Categories: Ethereum

A Bank’s ‘Systems Issue’ Ignites Anger Online

Click here to view original web page at www.ethnews.com

For the second time in a week, Wells Fargo customers became exasperated when they faced problems trying to log in to the bank's mobile and online banking channels. Reports from around the US verified the impact of what the bank indicated were systems problems. Predictably, some customers took to Twitter with a blast of complaints after Wells Fargo tried, in vain, to calm nerves.

The bank has been trending on Twitter all day on Twitter. One customer tweeted:

A bit later, the bank tweeted:

That fell flat, and negative reactions multiplied. One customer reported an incident that's likely to need several steps to unravel:

An hour later, the company said it was experiencing a

"systems issue" but said the outages were just intermittent. ABC News then confirmed "a systems-wide problem causing outages on [Wells Fargo's] online banking platform and mobile banking app."

As the bank tried to paint a picture of what caused today's problem, some customers became alarmed. By early afternoon, the bank tweeted for a third time and said that "smoke was detected at one of its back-office facilities." The mental image of a bank on fire with customer cash inside was undoubtedly hard to handle for some.

The cryptosphere gave its two (virtual) cents. One crypto fan tweeted:

Unsurprisingly, the IT crowd began to weigh in with explanations and suggested fixes. One cheeky observer offered sage advice: "Have you tried turning it off and then back on again?"

Angst and levity aside, this mess is surely a giant headache for an institution most recently noted for

charging its own customers for accounts they didn't authorize. It may be time the bank revisited its crisis communication game plan, especially in an era when customer blow-back is fast, furious, and digital.

Mary Driscoll covers finance and business trends as a staff writer for ETHNews. She formerly served as an editor for management and finance at the Economist Intelligence Unit and a research principal at APQC. In addition, she has written for The Wall Street Journal CFO Report, HBR-online, and strategy + business. Her book on corporate treasury management was published by John Wiley & Sons, Inc. Mary enjoys hiking and skiing in the Sierras with family. Her goal in life is to win big on Jeopardy.

Like what you read? Follow us on Twitter @ETHNews_ to receive the latest Wells Fargo, outage or other Ethereum business and finance news.

cinerama

Illuminati, Mason, Anonymous I'll never tell. I can tell you this, global power is shifting and those who have the new intelligence are working to acquire this new force. You matter naught except to yourself, therefore prepare for the least expected and make your place in the new world order.

Disqus Comments Loading...
Share
Published by
cinerama

Recent Posts

Venezuelan designer prefers to receive his payments in bitcoin than in dollars

Source: UnSplash It is no secret to anyone. The economic situation in Venezuela has made bitcoin a clear alternative. On… Read More

4 hours ago

Bitcoin Price Charts & Technical Analysis: BTC Remains Bullish

- Consolidation within a common and strong continuation pattern continues. - The length and end of this consolidation can be… Read More

4 hours ago

Simon Ordish: Building WhatsOnChain to fit Bitcoin SV’s needs

While many cool applications have helped broaden the appeal of Bitcoin SV (BSV), one of the earliest applications has been… Read More

4 hours ago

Mark Mobius: Buy Gold At Any Price

Last week we reported that the mainstream is turning bullish on gold , and in recent months, a number of… Read More

4 hours ago

Veteran Investor: Demand For ‘Psycho Crypto Currencies’ Good For Gold Prices

Bitcoin has often been compared with gold as it shares a number of similar traits. Both are safe haven assets,… Read More

4 hours ago

Vaping May Harm Your Blood Flow—Even Without Nicotine

For first-time vapers, merely inhaling vape juice from an e-cigarette caused their blood vessels to constrict, stiffen, and circulate less… Read More

4 hours ago

This website uses cookies. We use these cookies to collect data about your interaction with our website for the purpose of continuously improving your experience with our site. For more information we encourage you to read our privacy policy.

Read More